Service commitments kept, every scheduled visit on record.
Zinye ERP manages scheduled maintenance and on-site service visits for goods sold to customers — generating a full calendar of visits from a single maintenance schedule and recording what was done, by whom, and when.
"Customer maintenance commitments are tracked in a shared calendar, visit records are filed as email threads, and nobody knows whether a scheduled service was completed, skipped, or overdue until the customer calls to complain."
What maintenance does in Zinye ERP
Maintenance schedule generation
Define maintenance items and service frequencies for a customer; the system generates the full visit calendar automatically so every scheduled date is on record before work begins.
Multi-item maintenance plans
Add multiple items to a single maintenance schedule — each with its own periodicity — so a customer with several maintained assets is covered by one document.
Maintenance visit logging
Record each service visit with date, time, completion status, maintenance type, and the engineer who attended, building a verifiable service history against every schedule.
Work performed capture
Log the specific activities performed during a maintenance visit as structured purpose lines, capturing what was inspected, adjusted, replaced, or repaired.
Customer feedback recording
Capture customer sign-off or feedback on the maintenance visit record so satisfaction data is stored alongside the service history.
Sales order linkage
Link a maintenance schedule to the originating sales order so post-sale service commitments are traceable back to the contract that created them.
Scheduled visit calendar
View the maintenance schedule report to see all upcoming visits by date, item, and customer — enabling field-service planning without a separate scheduling tool.
Completion status tracking
Each maintenance visit carries a completion status — Pending, Partially Completed, or Fully Completed — so open obligations are visible at a glance.
The documents you work in
- Maintenance ScheduleDefines the items, service frequencies, and customer for a maintenance contract; generates the full visit calendar on submission.
- Maintenance VisitRecords a completed or in-progress service call: date, engineer, completion status, activities performed, and customer feedback.
Answers, without exports
- Maintenance SchedulesLists all scheduled visit dates with item, serial number, sales person, and customer — the field-service planning view for upcoming maintenance obligations.
One system, one ledger
Run your whole company on one ledger.
14 days free. No credit card. All modules included.